🎁 משלוח חינם בהזמנה מעל 250₪
עזרה ושירות

שאלות נפוצות

הכל מה שצריך לדעת על מארזי השבת שלנו — כשרות, משלוחים, תשלום, התאמה אישית והחזרים.

Are the products kosher?+

Yes. Every item in our boxes is kosher, with its certification printed on the original packaging. Want to verify a specific hechsher before ordering? Message us on WhatsApp and we will gladly detail it.

How long does delivery take?+

Home delivery in Jerusalem only — 30₪ (free on orders over 250₪), delivered Friday morning. Free self-pickup in Jerusalem is also available.

What is the order cutoff before Shabbat?+

Orders for the upcoming Shabbat close Thursday at 18:00 (Jerusalem — delivered Friday morning). Orders placed after Thursday 18:00 are scheduled for the next available Friday. Weekly stock is limited.

Can I customise the box?+

Absolutely. In the "Build a box" step, choose the size and contents (chocolates, nuts, wine/juice, and more), and add a personal message or company logo.

What is your return policy?+

In accordance with Israeli consumer protection law, unopened boxes can be returned within 14 days of receipt. Received a defective product? Contact us on WhatsApp for an immediate replacement or full refund. Full details on our returns page.

Are there special prices for bulk / business orders?+

Yes. Orders of 10+ boxes qualify for special pricing, including the option to add your company logo and brand message. Contact us via the "For business" page and we will get back to you with a tailored proposal.

Which payment methods do you accept?+

Bit, or cash on self-pickup. When card payment is available, it appears as an option at checkout. After ordering you will receive a confirmation with the payment details.

Can I add a personal message or gift card?+

Of course. At checkout there is a field for a personal message which will be printed on an elegant card and included in the box. You can also hide the sender name for a surprise gift.

Which cities do you deliver to?+

For now we deliver in Jerusalem only — 30₪, free on orders over 250₪. There is currently no delivery outside Jerusalem; free self-pickup in Jerusalem is available.

Are you open on Shabbat or holidays?+

No. We close before Shabbat and reopen Saturday night. Orders placed on Shabbat or holidays will be handled after the holiday in order of arrival. For urgent matters, leave a WhatsApp message.

לא מצאתם תשובה?

ניתן לדבר איתנו ישירות

💬 וואטסאפ — 054-899-1473📧 שליחת פנייה